Post by account_disabled on Feb 17, 2024 7:01:21 GMT
If a customer wants to cancel, this should not reflect on a customer support representative. In fact, our co-founder Dharmesh Shah published a very interesting article on why you should let customers cancel as soon as they make a request. TLDR : It's better for them and your business, and they'll probably come back if they really need you. 5. Set inconsistent expectations
Promising the impossible or unrealistic can cause customers New Zealand Mobile Number List to reconsider your trustworthiness. ail to meet it, your client will lose confidence in your ability to meet your goals on time. Setting appropriate expectations for when and how tasks are completed sets the standard by which your customers will evaluate you.
If you promise them something and don't deliver, they'll think you forgot or didn't take their needs seriously. A good rule of thumb is that customers will prefer a late solution to a solution that they don't like at all. And, when your team knows they won’t be able to meet a deadline or expectation, you can soften the blow by reaching out to them immediately.
Promising the impossible or unrealistic can cause customers New Zealand Mobile Number List to reconsider your trustworthiness. ail to meet it, your client will lose confidence in your ability to meet your goals on time. Setting appropriate expectations for when and how tasks are completed sets the standard by which your customers will evaluate you.
If you promise them something and don't deliver, they'll think you forgot or didn't take their needs seriously. A good rule of thumb is that customers will prefer a late solution to a solution that they don't like at all. And, when your team knows they won’t be able to meet a deadline or expectation, you can soften the blow by reaching out to them immediately.